User Privacy Policy for CareSMS, Inc.
Introduction:
CareSMS, Inc. provides digital solutions for Mobile Healthcare and Telehealth organizations that streamlines care coordination between stakeholders, including Providers, Group Homes, Nurses, and Administrative staff. Our platform offers secure messaging, EHR integrations, and optimized scheduling for mobile care providers, improving patient outcomes and efficiency in care delivery. We offer AI-powered transcription, translation, and automated documentation for Telehealth Providers.
As a healthcare-focused company, we understand the importance of safeguarding user data and maintaining the confidentiality and integrity of their personal information. This document outlines our commitment to user privacy and how we collect, use, and disclose personal information.
Personal Information Collection:
When you use CareSMS, we may collect the following types of personal information: User information: This includes your name, email address, phone number, and other information that you provide when you register for an account or use our services.PHI: This includes personal health information that you choose to share with your patients through CareSMS. Usage data: We may collect data about your use of CareSMS, including how you interact with the platform, the features you use, and other usage data.
Use of Personal Information:
We use personal information for the following purposes: To provide our services: We use personal information to provide and improve CareSMS, including to enable secure communication between you and your patients. To communicate with you: We may use personal information to communicate with you about our services, updates, and other information. To comply with legal obligations: We may use personal information to comply with legal obligations, such as responding to legal requests and enforcing our terms and policies.
Disclosure of Personal Information:
We may disclose personal information in the following circumstances:To your patients: We may disclose PHI to your patients to enable secure communication between you and your patients.To our partners: We may disclose personal information to our partners, such as the Athena EHR platform, as necessary to provide our services and comply with legal obligations.As required by law: We may disclose personal information as required by law, such as in response to legal requests or to comply with other legal obligations.
Data Retention:
We retain personal information for as long as necessary to provide our services and comply with legal obligations. We may retain personal information even after you have closed your account or stopped using our services if retention is necessary to comply with legal obligations.
Security:
We take the security of personal information seriously and have implemented technical, administrative, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.
Changes to this Privacy Policy:
We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website.
Contact Us:
If you have any questions or concerns about this privacy policy or our practices with respect to personal information, please contact us at contact@caresms.io.
Conclusion: At CareSMS, Inc., we are committed to protecting user privacy and safeguarding personal information. We collect personal information only as necessary to provide our services and comply with legal obligations, and we use personal information only for the purposes described in this privacy policy. We have implemented technical, administrative, and physical safeguards to protect personal information, and we will notify you of any significant changes to this privacy policy. If you have any questions or concerns, please contact us at contact@caresms.io.